REFUND AND RETURNS POLICY

Thank you for choosing ColoRoots LLC. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you can request a refund within 30 days of receiving the item. Here are the details of our refund policy:

1. Refund application: Please contact us by email within 30 days of receiving the item, providing the order number and the reason for the refund.
2. Return of goods: Once the refund application is approved, please return the item to us intact, unused and in the original packaging. The customer is responsible for the return shipping costs.
3. Refund processing: Once we receive the returned item and confirm that it meets the refund conditions, the refund will be processed within 7 business days. The refund will be returned to the original account you paid.
4. Exceptions: Custom products and clearance items are not subject to the refund policy.

If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and support!